Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@funschoolingsa.co.za or log it on the website. If your return is accepted, we’ll send you a return waybill, as well as instructions on when your package will be collected. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@funschoolingsa.co.za.

Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged. Take photos of the packaging and product to assist us with preventing future such occurrences. Email these to returns@funschoolingsa.co.za. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product as soon as possible or credit your account with the purchase price of the product (or refund you if that is your preference).

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@funschoolingsa.co.za or log it on the website. If your return is accepted, we’ll send you a return waybill, as well as further instructions on when your package will be collected. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at returns@funschoolingsa.co.za.

Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged. Take photos of the packaging and product to assist us with preventing future such occurrences. Email these to returns@funschoolingsa.co.za. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product as soon as possible or credit your account with the purchase price of the product (or refund you if that is your preference).

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The transport of the Product to our premises is at your risk, and in this regard, our courier acts as your agent. We will inspect the Product on its arrival at our premises, in order to validate the return. If the product does not qualify for a return or is handed to us in a damaged or unsaleable condition, then the return shall be refused, no monies shall be credited to your account with us, and we shall invoice you for our courier’s cost.

The cost of the return of the Product via our couriers shall be calculated with regard to the weight and dimensions of the parcel as handed by you to our courier. Such cost shall be deducted from any refund or credit to accrue to your account with us as a result of the return or invoiced to you in the event that such refund or credit is insufficient.